T E R M S & C O N D I T I O N S


Dear our beloved customer,

Thank you for visiting our website. We provide content, services, and products on our website subject to the following conditions. By visiting our website, you accept the Term of Use and Conditions of Sale so we recommend you read them carefully. 



You required to sign up an account for your first order. Signing up on our website will make your shopping experience to be less hassle. Your shopping experience will be made easier by our Account Dashboard feature that lets you monitor your order, and many more. By signing up, you are going to need to provide detailed information. Be sure to give us your detailed information on the information requirements, and don't worry we'll keep your information privately.



You can order any products as long as it's still available. The products can be sold quickly so please note, adding items to your shopping cart only reserved the product to you for a limited time. We reserve the right to not process your order if we are unable to validate your payment due to reasons, such as incomplete information of account or incomplete payment. We also reserve the right not to process your order if the products are out of stock or somehow the system fails/error. But don't worry if any mistake was caused by us, we will handle it responsibly.



We reserve the right at any time to modify the price or discontinue the service (or any part of content thereof) without notice at any time.



  • We currently accept direct bank transfer and credit card payment via Midtrans payment gateway. For international customers, we accept payment via PayPal and your order will be converted to US Dollar and you will be charged in US Dollar.
  • Payment will be charged upon completion of packing for shipment. All payment transactions on this website are processed by a secure online payment agent that encrypts your credit card details in a secure hosted environment. 



We do not offer cash refunds, instead we offer refunds in the form of store credit. Refunds are only applicable in the case of the desired product(s) is/are sold out.



Visit our Return & Exchange page here



  • We respect the privacy rights of our online visitors/customers ('You', 'Your', 'Yours') and recognize the importance of protecting the information collected. We have established this privacy statement to enable our online visitors to be fully informed of our Privacy Policies. By visiting this website, you are accepting and consenting to the practices described in this Terms and Conditions
  • We collect your personal information to fulfill your purchase request, as well as register you an account for future purchases and record keeping. All personal information shared by customers to us throughout the transaction will be kept confidential.
  • We may also use your personal information to send you marketing updates, but only ever in your accordance with your preferences. We do not sell your details to third party companies



This privacy policy does not apply to websites maintained by other companies or organizations to which we link and we are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.


Property Rights

  • All content on our website, including images, product descriptions, drawings, figures, logo, menu, webpages, graphics, schemes, layout, and functions are the property of VAIA, and it is protected by domestic and international copyright, and other intellectual property laws. ANY REPRODUCTION, COPYING, OR FOREGOING THE CONTENT ARE PROHIBITED.
  • This site is not for any commercial use. You may not copy, display, or create derivative works, and sell any content or products within this site. You are prohibited to use our content for any advertising/commercial use for your own site



Please remember we have the right to change, delete, or add additional Terms and Conditions that apply, but of course we will notify our media platform and newsletter about the updates that occur.



We welcome your questions, comments, and concerns about this site. Please send us any feedback pertaining to this site to our e-mail, contact@vaia.co.id








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